She was bragging to the one nice woman here (I'll just call her "T" for privacy sake) about her daughter graduating medical school. She then goes in about how stupid the woman on the phone was when she tried to order flowers for her. "She was a trainee and I swear, no kidding, she must have put me on hold 6-10 times to ask a question". Oh POOR YOU. Would it be better if the woman just gave you incorrect answers? Is the woman not allowed to still be learning how to handle calls and take the orders? Were you seriously THAT inconvienced because the woman needed to get the answers to your questions from someone else? So what if you've ordered the same flowers a dozen times before, the woman hasn't taken your order several times before and was in training.
I don't remember how we then got on the subject of customers here for this company. She oversees the department of the company that deals with employment screenings/credit checks/tenent screening/etc. I answer their phone line, take a detailed message and give it to that department. If I can, I try to answer their questions. Hello, good customer service. So she says that the clients are all idiots. She says all the information is spelled out on the website. I mentioned that I has someone wanting to know what exactly was included in the tenet report and that I pulled up the site and read off the items. She scowled and said that people should just read it themselves and that they could decide that I said something I didn't and implied that I can't read text off a screen. She just kept repeating that I should send them to the website to read it themselves. I mention I just try to help them out and provide good customer service to ensure that the new clients' first experiences with the company are positive and that they decide to register with us and use our services. To her, that seems an abhorant thing because she again says they're idiots and that they just need to read the website. What kind of business is it that won't answer questions and just tells people to read the site? I know if I called to ask a question of a company and they wouldn't answer it and instead just directed me repeatedly to a website, that I wouldn't use that company. That's just rude and utterly uncalled for.
Man, she is a class-a bitch. What a sourpuss. I can't imagine anyone dealing with her in a positive way. Nasty, nasty woman.
~ flowers bloom near Memory and Dream
at 12/12/2003 10:11:58 AM ~
~
