I ordered the Disney Infinity Marvel Super Heroes starter set from the Shop Marvel website for $39.99 on November 26th. Christmas gift for my guy. I add an Iron Man cell phone case as filler to get free shipping.
A few days later, I also buy a couple extra figures on amazon during a sale.
So. November 26th was the order. I wait. And wait. And wait. By about December 2nd, I email customer service. And wait.
December 3th I try calling. I get a “customer service is not available at this time, leave a message” voicemail. I leave a message. And email again. And wait.
December 4th I get a reply to the first email asking me for my full name and address before they will give me any info. I reply back with it.
December 5th I get two copy-and-paste replies telling me I will “receive my order in 7-9 business days.” I reply back asking how I’m going to get something that hasn’t even shipped yet?!
December 6th I finally get an email that says if it’s not shipped by Tuesday the 9th or if I don’t receive it by Wednesday the 10th, to let them know.
Tuesday the 9th I get a shipping notification. And they recharge my credit card because the initial hold had expired.
Late last night (Wednesday the 10th) the tracking number finally updates. Supposed to be here Friday.
Then this morning, I get this email:
Thank you for placing an order with DisneyStore.com. We always strive to provide a superior experience to you. Sometimes, though, due to unforeseen circumstances, we may not be able to fulfill the high standards that you have come to expect from us. Please know that when that happens, you have our commitment to work with you to find a satisfactory resolution.
Due to overwhelming demand and limited availability, your order, 36492062 will not include:
INF2 MVL STR PK PS4, quantity of 1
Please be assured that in the event that you were charged for this item, a credit has been issued to your account.
We invite you to contact us so that we may help find another item that will meet your needs. Please call one of our Personal Shoppers toll-free at (866) 537-7649. A Cast Member will partner with you to create a “happily ever after” for your recent Disney Store experience.
Again, thank you for shopping with Disney Store
ARE YOU FUCKING KIDDING ME???
So after like five emails, customer service phone calls that don’t get answered, two days after the order was shipped and SIXTEEN DAYS after initially ordered, I’m not actually going to get the item I put the order in FOR??!!!
Of course, I also tried to call the number and just got voicemail.
So now they’ve charged my credit card the full amount. They shipped me a fucking cell phone case I only bought to get free shipping. I have purchased accessories to go with a starter kit I’m not actually getting AND the $39 sale price is of course nowhere to be found any longer and the cheapest I can find is now $59 fucking dollars. I passed up other opportunities to buy it for $39 at other stores because I HAD ALREADY ORDERED IT.
Thank you SO much Marvel and Disney for utterly and completely screwing me and ruining my Christmas!!!